The company has won plaudits for its admission of forced labour in the Thai seafood industry but much of the supply chain remains hidden
It’s hard to think of an issue that you would less like your company to be associated with than modern slavery. Yet last November Nestlé, the world’s largest foodmaker and one of the most recognisable household brands, went public with the news it had found forced labour in its supply chains in Thailand and that its customers were buying products tainted with the blood and sweat of poor, unpaid and abused migrant workers.
By independently disclosing that Nestlé customers had unwittingly bought products contaminated by the very worst labour abuses, the company said it was moving into a new era of self-policing of its own supply chains.
A year-long investigation by the company confirmed media reports that the seafood industry in Thailand is riddled with forced labour and human trafficking and that slave labour was involved in the production of its Fancy Feast catfood brand.
Nestlé also made sure to make it clear that no other company sourcing seafood from Thailand, the world’s third-largest seafood exporter, could have avoided being exposed to the same risks.
“As we’ve said consistently, forced labour and human rights abuses have no place in our supply chain,” said Magdi Batato, Nestlé’s executive vice-president in charge of operations, in a written statement. “Nestlé believes that by working with suppliers we can make a positive difference to the sourcing of ingredients.”
The disclosure was considered by many to be ground-breaking. Nick Grono, the chief executive of NGO the Freedom Fund, which has invested heavily in anti-trafficking initiatives in Thailand, believes Nestlé’s admission could be a considerable force in shifting the parameters of what can be expected of businesses when it comes to supply chain accountability.
“Nestlé’s decision to conduct this investigation is to be applauded,” he says.
“If you’ve got one of the biggest brands in the world proactively coming out and admitting that they have found slavery in their business operations, then it’s potentially a huge game-changer and could lead to real and sustained change in how supply chains are managed.”
The research (pdf) for Nestlé’s report was conducted by US corporate accountability business Verité, which works closely with organisations trying to help improve their supply chain transparency.
Last year Verité was involved in another exercise in self-disclosure by outdoor clothing company Patagonia, which announced that it had discovered several points in its supply chain in Taiwan where forced labour and unethical recruitment practices were flourishing.
Verite’s chief executive, Dan Viederman, said:
“In the last six months Verité has been involved in two high-profile disclosures from major brands and one of the most important lessons for us to recognise is that in neither case did the companies suffer greatly in terms of being associated with these labour conditions. Instead, they received some credit [for] being bold enough to be associated with this.”
“I really hope that the recent examples help mobilise companies to be bolder and investigate more deeply because soon the reputational damage in not doing so could be considerable.”
For Viederman, the biggest issue is working out how to manage the disclosures into actual change for vulnerable people trapped at the bottom of global commodity chains.